Privacy Policy

This Privacy Policy describes how Zootly (“we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our online store at https://zootly.ca/en (the “Site”).

By using our Site or purchasing products from us, you agree to the practices described in this Privacy Policy.

Collecting Personal Information

When you visit or use our Site, we may collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information when you contact us for customer support.

In this Privacy Policy, “Personal Information” means information that can reasonably be used to identify an individual.

1. Device Information

Examples of Personal Information collected may include:

Web browser type and version
IP address
Time zone
Cookie information
The pages or products you view
Search terms
Information about how you interact with our Site

Purpose of collection:

We use this information to:

Load and display our Site properly
Understand how visitors use our Site
Analyze and improve Site performance
Improve our products, services, and customer experience
Help maintain the security of our Site

Source of collection:

This information is collected automatically when you access our Site through cookies, log files, web beacons, tags, pixels, and similar technologies.

Disclosure for a business purpose:

This information may be shared with service providers and processors that help us operate our online store, including Shopify.

2. Order Information

When you place an order through our Site, we may collect information necessary to process and fulfill your purchase.

Examples of Personal Information collected may include:

Full name
Billing address
Shipping address
Email address
Phone number
Payment information
Order details
Products purchased
Purchase history

Purpose of collection:

We use this information to:

Process and fulfill your orders
Process payments
Arrange shipping and delivery
Provide invoices and order confirmations
Communicate with you regarding your order
Provide customer support
Screen orders for potential fraud or security risks
Provide information about our products, services, and offers where permitted and in accordance with your preferences

Source of collection:

This information is collected directly from you when you place an order, provide information through our Site, or communicate with us through customer-service channels.

Disclosure for a business purpose:

Order information may be shared with service providers and processors, including Shopify, payment processors, shipping providers, and other service providers that help us process and fulfill your orders.

3. Customer Support Information

When you contact us for customer support, we may collect information that you voluntarily provide.

Examples may include:

Name
Email address
Phone number
Order information
Messages or other information you provide

Purpose of collection:

We use this information to:

Respond to your questions and requests
Provide customer support
Resolve issues relating to orders or products
Improve our customer service

Source of collection:

This information is collected directly from you when you contact us.

Using Personal Information

We use your Personal Information to provide, operate, and improve our services. This may include:

Offering products for sale
Processing payments
Processing and fulfilling orders
Arranging shipping and delivery
Providing invoices and order confirmations
Communicating with you about your orders
Providing customer support
Detecting and preventing fraud or unauthorized activity
Improving our Site, products, and services
Sending information about products, services, promotions, and offers where permitted and according to your preferences

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site.

We use cookies and similar technologies to improve your browsing experience and operate our Site. These may include functional, performance, analytics, advertising, and social media or content cookies.

Cookies may allow our website to remember certain information and preferences, such as your region or other settings. They may also help us understand how visitors use our website, including whether someone is visiting for the first time or is a returning visitor.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

Sharing Your Personal Information

We may share your Personal Information with trusted service providers and business partners when necessary to operate our Site, process and fulfill orders, process payments, arrange shipping, provide customer support, prevent fraud, and improve our services.

Our online store is powered by Shopify, which may process Personal Information on our behalf in connection with operating the Site and processing your orders.

We may also disclose your Personal Information when required by law, legal process, or governmental authority, or when necessary to protect our rights, property, customers, or the security of our Site.

Data Security

We take reasonable measures to protect your Personal Information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the Internet or storing information electronically is completely secure. Therefore, we cannot guarantee the absolute security of your Personal Information.

Your Rights

Depending on where you live, you may have certain rights regarding your Personal Information, including the right to request access to, correction of, or deletion of your Personal Information.

If you would like to make a privacy-related request, please contact us using the contact information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, legal requirements, or regulatory obligations.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your Personal Information.