At Zootly, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it in accordance with the policy below.
7-Day Return Policy
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must:
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Be in the same condition that you received it
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Be unworn or unused
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Have all original tags attached
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Be in its original packaging
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Include the receipt or other proof of purchase
Items that do not meet these conditions may not be eligible for a return.
How to Start a Return
To request a return, please contact us at:
Email: admin@zootly.ca
Please contact us before sending any item back. If your return is approved, we will provide you with instructions on how and where to return your package.
Items sent back to us without first requesting a return may not be accepted.
You can contact us at admin@zootly.ca if you have any questions about returns.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item is defective, damaged, or you received the wrong item, please contact us as soon as possible at admin@zootly.ca
Please provide your order details and, where appropriate, photographs of the item so that we can evaluate the issue and determine the appropriate solution.
Exchanges
If you would like to exchange an item, the fastest way is generally to return the original item in accordance with our return policy.
Once your return has been approved, you may place a new order for the desired item, subject to availability.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or declined.
If your refund is approved, the refund will be issued to your original payment method.
Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund to your account.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Store Name: Mantor Mavoy
Email: admin@zootly.ca