Privacy policy

Last updated: October 13, 2026

Privacy Policy

Zootly ("we") operates the zootly.ca online store. This policy explains what personal information we collect, why, and what your rights are, in accordance with Canadian privacy laws, including PIPEDA and applicable provincial laws, and, for our European and UK customers, the GDPR.

Information we collect

  • Contact details: name, shipping and billing addresses, email, phone number.
  • Order details: items purchased, amounts, order history, messages with our customer service.
  • Payment: processed securely by our payment providers. We never see or store your full card number.
  • Browsing: IP address, device and browser type, pages visited, through cookies and tools such as Google Analytics.

How we use it

We use this information to process and deliver your orders, handle returns, respond to you, prevent fraud, improve the store and, if you have agreed, send you offers by email. You can unsubscribe at any time with the link in every email.

Sharing with third parties

We do not sell your personal information. We only share it with providers that help us run the store: our e-commerce platform (hosting and payments), our suppliers and carriers (fulfilment and delivery), and our analytics and advertising tools. Some of these providers are located outside Canada, so your information may be processed there, with adequate safeguards in place.

Cookies

We use cookies needed for the cart and checkout, as well as analytics and advertising cookies. You can manage your preferences through the consent banner or your browser settings, and opt out of advertising data sharing here.

Retention and security

We keep your information only as long as needed for the purposes described and to meet our legal and tax obligations. We take reasonable measures to protect it, but no online transmission is 100% secure.

Your rights

You may request access to your information, its correction, deletion or portability, withdraw your consent, and object to its use for marketing. Email us; we respond within 30 days. You may also file a complaint with the Office of the Privacy Commissioner of Canada, your provincial privacy authority or, in Europe and the UK, your data protection authority.

Person in charge of personal information

The owner of Zootly is the person in charge of protecting personal information. For any question or request: info@zootly.ca.

Children

The store is not intended for people under 14, and we do not knowingly collect their information.

Changes

We may update this policy. The date at the top of the page shows the version in effect.

Contact us

Email: info@zootly.ca